Return Policy

1. Introduction

At "Wid", we strive to ensure customer satisfaction with every purchase. This return policy outlines the conditions under which returns will be accepted and the process for returning products. By making a purchase on our app, you agree to this return policy.

2. Return Eligibility

Returns may be accepted under the following circumstances:

• Defective Products: If a product is received in a defective or damaged condition.
• Incorrect Products: If the product received is not what was ordered.
• Change of Mind: If you change your mind about a product, provided it is returned in its original condition.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging with all tags and labels intact.
• A valid proof of purchase must be provided.
• The return request must be made within 14 days of receiving the product.

4. Non-Returnable Items

The following items are not eligible for a return:

• Perishable goods (e.g., food, flowers)
• Downloadable software products
• Gift cards
• Custom or personalized items
• Sale items or items purchased with a discount
• Underwear and swimwear for hygiene reasons

5. Return Process

5.1 Initiating a Return Request

To initiate a return request, please follow these steps:

• Contact our customer service team at [insert contact information] within 14 days of receiving the product.
• Provide your order number, details of the product, and the reason for the return.
• If the product is defective or incorrect, please include photographs as evidence.

5.2 Returning the Product

If your return request is approved, you will be instructed on how to return the product. You are responsible for the cost of returning the product unless it was received in a defective or incorrect condition.

5.3 Inspection and Approval

Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your return. If approved, you will be offered a replacement product, store credit, or a refund, depending on your preference and product availability.

6. Refund Process

If your return is approved and you opt for a refund, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

7. Late or Missing Refunds

If you have not received a refund within the stated timeframe:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.