Refund Policy

1. Introduction

At "Wid", we strive to ensure customer satisfaction with every purchase. This refund policy outlines the conditions under which refunds will be provided and the process for requesting a refund. By making a purchase on our app, you agree to this refund policy.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Defective Products: If a product is received in a defective or damaged condition.
• Incorrect Products: If the product received is not what was ordered.
• Non-Delivery: If the product is not delivered within the estimated delivery time.

3. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• A valid proof of purchase must be provided.
• The refund request must be made within 14 days of receiving the product.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Perishable goods (e.g., food, flowers)
• Downloadable software products
• Gift cards
• Custom or personalized items
• Sale items or items purchased with a discount

5. Refund Process

5.1 Initiating a Refund Request

To initiate a refund request, please follow these steps:

• Contact our customer service team at [insert contact information] within 14 days of receiving the product.
• Provide your order number, details of the product, and the reason for the refund request.
• If the product is defective or incorrect, please include photographs as evidence.

5.2 Returning the Product

If your refund request is approved, you will be instructed on how to return the product. You are responsible for the cost of returning the product unless it was received in a defective or incorrect condition.

5.3 Inspection and Approval

Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Late or Missing Refunds

If you have not received a refund within the stated timeframe:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.